REFUND & RETURNS POLICY

Last updated: May 2026

Custom Built to Order

All furniture built by Riverside Workshop is custom made to your specifications. Because each piece is built specifically for you — using materials sourced, cut, and finished to your order — we are unable to accept returns or issue refunds on custom orders once production has begun.

Deposits & Cancellations

A non-refundable deposit is required to begin production on all custom orders. This deposit covers material sourcing, slab selection, and production scheduling. If you need to cancel your order before production begins, please contact us immediately — cancellations made before materials are sourced may be eligible for a partial refund at our discretion.

Ready-to-Ship Items

Ready-to-ship pieces may be eligible for return within 7 days of delivery, provided the item is in its original, undamaged condition. Return shipping costs are the responsibility of the buyer. A restocking fee of 15% may apply. Contact us before returning any item to receive a return authorization.

Damaged on Arrival

If your piece arrives damaged, you must document the damage on the carrier’s delivery paperwork and notify us within 48 hours of delivery with photos. We will work with you to resolve the issue, which may include repair, partial credit, or replacement depending on the extent of the damage.

Order Accuracy

Please review all order details carefully before confirming your order, including dimensions, wood species, epoxy colour, and leg style. Riverside Workshop is not responsible for errors in orders confirmed by the customer.

Contact For any concerns: riversideworkshops@gmail.com